bat339 Privacy Policy

bat339 ("we", "us", "our", "the Platform") takes the privacy and security of your personal information very seriously. This Privacy Policy sets out a detailed account of the types of personal data that bat339 collects in connection with the provision of its online gaming and sports betting services, the purposes for which that data is processed, the legal basis for each processing activity, and the rights available to you as a data subject.

This Privacy Policy applies to all users of bat339, including players who have registered accounts, individuals who browse the platform without registering, and any person who contacts bat339 via any communication channel. By accessing bat339 and using any part of its services — including placing sports bets, playing casino games, making deposits via JazzCash or EasyPaisa, or completing bat339 Login — you acknowledge that you have read and understood this Privacy Policy.

This policy should be read alongside bat339's Terms & Conditions and Responsible Gaming Policy, which together form the complete set of agreements governing your relationship with bat339.

bat339 acts as the data controller in respect of all personal data collected through the bat339 platform. As data controller, bat339 determines the purposes and means by which personal data is processed, and is responsible for ensuring that all processing activities are carried out in accordance with applicable data protection laws and the commitments made in this Privacy Policy.

bat339 operates under an internationally recognised gaming licence and is subject to the data protection and player privacy requirements imposed by its licensing jurisdiction. bat339's data protection practices are reviewed and audited periodically to ensure ongoing compliance.

bat339 collects the following categories of personal data in connection with the provision and operation of its services:

bat339 does not collect sensitive personal data — such as biometric data, health data, or religious beliefs — as part of its standard registration or KYC process. Where any such data is incidentally disclosed in the course of a support interaction, it will not be stored beyond what is strictly necessary to resolve the relevant matter.

bat339 collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide when creating your bat339 account, completing the KYC verification process, submitting identity documents, making deposits or withdrawal requests, or contacting bat339 customer support;
• Automated collection: Technical and usage data collected automatically when you access and interact with the bat339 platform, including through cookies, session tracking, and server-side logging;
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Visa/Mastercard, and USDT TRC20 networks in connection with deposit and withdrawal processing;
• Third-party verification providers: Identity and address verification data received from KYC service providers engaged by bat339 to fulfil its AML and regulatory obligations;
• Fraud and risk systems: Device fingerprinting, behavioural analytics, and risk scoring data generated by bat339's fraud prevention systems during account registration and active sessions.

bat339 processes your personal data only where a valid legal basis exists under applicable data protection law. The following table sets out the primary purposes of bat339's data processing activities and the legal basis applicable to each:

Where bat339 relies on consent as the legal basis for processing — most notably for marketing communications — you retain the right to withdraw that consent at any time by adjusting your communication preferences in your account settings or by contacting bat339 customer support following bat339 Login.

bat339 does not sell, rent, or trade your personal data to any third party for commercial purposes. bat339 may share your personal data with carefully selected third parties only in the following circumstances and to the extent strictly necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Visa/Mastercard, and USDT TRC20 operators receive the payment data necessary to process your deposit and withdrawal transactions;
• KYC and identity verification providers: Third-party verification services engaged by bat339 receive the identity documents and data necessary to complete the KYC process on bat339's behalf;
• Game software providers: Casino game providers whose titles are available on bat339 receive session and game data necessary to deliver their games and maintain their own regulatory compliance;
• Fraud prevention and risk management vendors: Specialist third-party providers engaged to support bat339's fraud detection, device fingerprinting, and account security operations;
• Regulatory and law enforcement authorities: bat339 will disclose personal data to its licensing regulator, financial intelligence units, or law enforcement agencies where required to do so by applicable law or a lawful regulatory request;
• Group companies: bat339 may share data with affiliated entities within its corporate group for operational, compliance, and risk management purposes, subject to equivalent data protection standards.

All third parties who receive personal data from bat339 are required to process that data strictly in accordance with bat339's instructions and applicable data protection law. bat339 does not permit third-party processors to use your data for their own independent purposes beyond the scope of the specific service they provide to bat339.

As an internationally licensed gaming platform, bat339 may transfer your personal data to service providers and operational infrastructure located outside Pakistan. Where such transfers occur, bat339 implements appropriate safeguards to ensure that your personal data continues to receive a level of protection equivalent to the standards set out in this Privacy Policy.

Safeguards employed by bat339 for international data transfers include:

• Standard contractual clauses incorporated into agreements with all international data processors;
• Transfers only to jurisdictions that maintain adequate data protection standards or provide equivalent contractual protections;
• Encryption of personal data in transit and at rest across all international transfer pathways;
• Periodic review of the data protection standards of all international processors to ensure ongoing adequacy.

bat339 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and contractual obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for a minimum of five (5) years following the date of account closure, in accordance with bat339's AML and regulatory obligations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with applicable financial record-keeping requirements;
• KYC documentation: Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later;
• Gaming and betting history: Retained for the duration of the active account relationship, and for a minimum of three (3) years following account closure;
• Customer support records: Retained for three (3) years following the resolution of the relevant support interaction;
• Marketing consent records: Retained for as long as a marketing relationship is active, and for one (1) year following consent withdrawal.

Upon expiry of the applicable retention period, bat339 will securely delete or anonymise your personal data in accordance with its data destruction procedures. Where data is anonymised, the resulting anonymised dataset is no longer personal data and may be retained indefinitely for analytical purposes.

bat339 uses cookies and similar tracking technologies to operate, secure, and improve the platform experience for Pakistani players and users worldwide. The following categories of cookies are used by bat339:

• Strictly necessary cookies: Essential for the operation of the bat339 platform, including maintaining your authenticated session following bat339 Login, storing your language preferences, and enabling core security features. These cookies cannot be disabled without affecting platform functionality;
• Performance and analytics cookies: Used to collect aggregated and anonymised information about how players use bat339, including which pages are visited most frequently, session duration, and navigation patterns. This data helps bat339 improve platform performance and user experience;
• Functional cookies: Enable bat339 to remember your preferences, such as display settings, sports betting filters, and previously viewed markets, to personalise your experience;
• Marketing and targeting cookies: Used, where you have provided consent, to deliver relevant promotional content and measure the effectiveness of bat339's marketing campaigns. These cookies may track your activity across the bat339 platform over time.

You may manage or withdraw your consent to non-essential cookies at any time through your browser settings. Please note that disabling certain categories of cookies may affect the functionality and performance of the bat339 platform. Strictly necessary cookies cannot be disabled as they are fundamental to the operation of the platform.

bat339 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• TLS/SSL encryption: All data transmitted between your device and bat339's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols;
• Encryption at rest: Personal data stored in bat339's databases is encrypted at rest using AES-256 or equivalent encryption standards;
• Access controls: Access to systems containing personal data is restricted on a strict need-to-know basis, with multi-factor authentication required for all privileged access;
• Penetration testing: bat339's platform undergoes regular security testing by independent third-party security professionals to identify and remediate vulnerabilities;
• Fraud monitoring: bat339's automated systems continuously monitor for unusual account activity, unauthorised login attempts, and suspicious transaction patterns;
• Staff training: All bat339 personnel who handle personal data receive regular data protection and information security training.

As a bat339 player, you hold the following rights in respect of your personal data. These rights may be exercised by contacting bat339 customer support using the contact details provided in Section 15 of this Privacy Policy:

• Right of access: You have the right to request confirmation of whether bat339 processes your personal data, and to obtain a copy of the personal data bat339 holds about you;
• Right to rectification: You have the right to request that bat339 correct any inaccurate or incomplete personal data it holds about you without undue delay;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bat339's legal retention obligations;
• Right to restriction: You have the right to request that bat339 restrict the processing of your personal data in certain defined circumstances, such as while a rectification request is being assessed;
• Right to data portability: You have the right to receive a copy of the personal data you have provided to bat339 in a structured, commonly used, machine-readable format, where processing is based on consent or contract;
• Right to object: You have the right to object to processing based on bat339's legitimate interests, and to object at any time to the processing of your data for direct marketing purposes;
• Right to withdraw consent: Where bat339 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bat339 will respond to all verified data subject requests within 30 calendar days of receipt. Where a request is complex or bat339 receives a high volume of requests, this period may be extended by a further 60 days, with notification provided to the requesting player within the initial 30-day window.

bat339 will not charge a fee for processing data subject requests unless a request is manifestly unfounded or excessive, in which case bat339 reserves the right to charge a reasonable administrative fee or decline to act on the request.

bat339 does not knowingly collect personal data from individuals under the age of 21. The platform's registration process includes mandatory age verification steps, and bat339's KYC procedures are specifically designed to detect and prevent underage registration.

If bat339 becomes aware that it has inadvertently collected personal data from a person under 21, it will immediately suspend the associated account, delete the personal data in question, and take appropriate steps to prevent recurrence. If you are a parent or guardian and have reason to believe that a minor has registered a bat339 account, please contact bat339 customer support immediately so that the matter can be investigated and resolved promptly.

bat339 supports responsible gaming for all adult players. Tools including deposit limits, session reminders, and self-exclusion are available to all registered players via their account settings. Full details are available on bat339's Responsible Gaming page.

The bat339 platform may from time to time contain links or references to third-party content, including game providers, sports data services, or payment method information pages. bat339 has no control over the privacy practices or data handling procedures of third-party websites or services, and this Privacy Policy does not apply to any third-party destination.

bat339 strongly recommends that you review the privacy policy of any third-party website before submitting personal data to it. bat339 accepts no responsibility or liability for the privacy practices of any third-party operator, and the presence of a reference to a third-party service on the bat339 platform does not constitute an endorsement of that party's privacy practices.

bat339 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable data protection law, regulatory requirements, bat339's data processing practices, or the services offered on the platform. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

Where amendments are material — meaning they significantly affect the way bat339 processes your personal data or the rights available to you — bat339 will notify registered players via email to the address held on their account, and will post a prominent notice on the bat339 platform for a minimum of 14 days prior to the amended policy taking effect.

Minor amendments, including clarifications of existing provisions, corrections of typographical errors, or updates required by regulatory guidance, may be made without advance notice and will take effect from the date of publication. Continued use of bat339 following the publication of any amendment to this Privacy Policy constitutes your acknowledgement of the revised policy.

If you have any questions, concerns, or formal complaints regarding this Privacy Policy or bat339's handling of your personal data, please contact bat339's data protection team through the following channel:

• Email: bat339 support@bat339.net (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget within the bat339 platform after completing bat339 Login

bat339's customer support team is available around the clock, every day of the year. For data subject requests, please include your registered account ID and, where applicable, a copy of your CNIC to enable bat339 to verify your identity before processing the request. bat339 targets a response time of within 24 hours for initial acknowledgement of data protection queries, with full responses provided within the 30-day statutory period.

If you are not satisfied with bat339's response to a privacy-related complaint, you may escalate the matter to bat339's applicable regulatory authority for independent review. bat339's full licensing and regulatory details are available upon request through its customer support channel.